Q: How long does it take to receive my order when I complete payment?
A: When you complete the payment, you will receive an order confirmation email in your mailbox. Please notice the actual arrival time= processing time+shipping time.
1. 3-5 work days to process fur slides.
2. 1-3 work days for processing other slippers.
1. The standard shipping: 7-15days, the logistics carrier company is USPS.
2. The fast shipping: 3-7 days, the logistics carrier company is DHL.
Q: How can I track the shipping status of my order?
A: When we ship out your order, you will receive an email about the order tracking number. If you didn't receive the email, please contact us in time.
Our customer service email is [email protected]. You can track on below two sites after you receive the tracking number.
1. If you choose $8 shipping way, you can track at this site: https://www.17track.net/en , choose USPS as option.
2. If you choose $15 shipping way, you can track at this site: https://www.dhl.com/en/express.html
If you don't know how to track, please send email to [email protected], or send message to our Facebook page or Instagram,
we'll reply you within 24 hours during work days, 72 hours during weekends.
Q: How do I choose right size?
A: You can read our size chart and measure guide through this link: https://www.slippersin.com/size-charts
Q: Do I have to register an account on this website to buy products?
A: No. You can choose to register at our site or add the product to the cart directly then complete the checkout.
Q: Is your website safe? Will my personal information be disclosed?
A: We use the international security certificate. Your personal information will not be disclosed.
Q: Is the product I ordered exactly the same as the one displayed by the website model?
A: Yes, the products you see are the same as the products you will receive, including styles and materials. We follow the WYSIWYG rule.
Q: What are the payment methods on your website?
A: We accept the safest PayPal payment, and also accept direct payment by all types of credit cards.
Q: What if my order doesn't arrive within the specified time?
A: If your order has expired, please contact our customer service in time. Our customer service email is [email protected]
Q: What's your return & exchange policy?
A: Please read our return & exchange policy carefully:https://www.slippersin.com/returns-refunds
Q: What if I need help and send you an email, but you don't reply?
A: We will carefully handle every email sent by our customer. We'll reply your email within 24 hours during work days (Monday-Friday), and will reply within 24-72 hours if you mail us at weekends.
Please make sure that your email address is correct.
Q: What if I need to change my order information?
A: Please contact us within 24 hours. We will change the order information for you, including the chaning the size, color, style or shipping address.
Q: Can I cancel my order?
1. If you ask to cancel the order within 12 hours after the order is completed, your order can be cancelled free of charge.Please contact our customer service email or online chat in time.
2. If you ask to cancel the order more than 12 hours and within 24 hours, we haven't shipped out your order, we will charge a 10% handling fee of the total price. (The fee is paid for order processing manpower cost)
4. If you ask to cancel the order more than 24 hours and we have shipped out the package, the order couldn't be cancelled in this condition, hope you understand.